Posted June 10, 2026
Customer Satisfaction & Quality Manager
Fairfield, OH, United States
Full Time
Compensation: $117,600 to $176,400 Annually
Reference: Schneider Electric_116658
Schneider Electric has an exciting opportunity for a Customer Satisfaction & Quality (CS&Q) Manager in our Fairfield, OH facility. This role provides leadership in quality, customer satisfaction, and continuous improvement while driving a strong quality culture across the plant. The CS&Q Manager oversees quality assurance, quality control processes, and the implementation of standards and procedures that ensure product quality, operational excellence, and customer satisfaction.
During the first 9-12 months, this role will require approximately 50-75% travel, with the primary focus centered on supporting the relocation of a product line to the Fairfield, OH site. The role is expected to be located in Portland, Oregon for approximately 75% of 2026 and Q1 of 2027 to help facilitate the transition, support project execution, and ensure the successful transfer of quality processes and operational readiness requirements.
During this project phase, the CS&Q Manager will play a critical role in creating, aligning, and standardizing quality processes, standard work, PFMEA gap closure actions, control plans, and other key quality deliverables required to support a successful product line relocation. Once the relocation project is complete, the role will transition back into a standard Quality Manager and Customer Satisfaction leadership role for the Fairfield site, and travel will be minimal.
What will you do?
• Product Line Relocation & Project Support
• Support the relocation of a product line to the Fairfield, OH facility, with significant onsite engagement in Portland, Oregon during the project phase.
• Partner cross-functionally with Operations, Engineering, Supply Chain, Manufacturing, Quality, and site leadership teams to ensure project deliverables are completed on time and aligned with business expectations.
• Create, review, and standardize quality processes, procedures, and standard work required to support the successful transfer of production.
• Lead and support PFMEA reviews, gap closure actions, control plan development, process validation, and quality readiness activities.
• Ensure quality risks are identified, escalated, and addressed proactively throughout the relocation project.
• Drive key project deliverables tied to quality, customer satisfaction, operational readiness, and production launch requirements.
• Support the transition from project execution into sustainable day-to-day quality management once the product line is fully relocated and stabilized.
• Customer Experience & Quality Leadership
• Lead Quality and Customer Experience for the manufacturing of LV power system equipment.
• Manage, coach, and develop a team of quality engineers.
• Serve as the Voice of the Customer, ensuring customer needs and feedback influence decisions, priorities, and improvement actions.
• Customer Centricity
• Promote a customer-first mindset across the entity.
• Drive actions that improve customer satisfaction and achieve quality goals.
• Represent customer feedback in internal forums and decision processes, including Schneider Performance System.
• Quality Excellence
• Lead Quality and Customer Satisfaction processes, including Issue to Prevention.
• Drive quality excellence across the full manufacturing chain, including suppliers, stamping, molding, automated assembly, receiving, packing, and returns.
• Implement and sustain key quality methodologies, including 8D, Lean Six Sigma, SPS, PFMEA, control plans, and other continuous improvement tools.
• Quality Systems
• Implement Schneider Electric's quality policy and define CS&Q roles, targets, and objectives for the entity.
• Ensure compliance with global directives and quality standards.
• Manage and maintain the site's Quality Management System, including ISO requirements.
• Network across CS&Q teams to share needs, align practices, and capitalize on best-in-class standards.
• Ensure the CS&Q team maintains the appropriate level of competency and skill.
Who does it report to?
Plant Manager
What qualifications will make you successful?
• Bachelor's Degree in Mechanical, Industrial, Electrical, or related Engineering field is required.
• 5+ years of experience in Quality, Supply Chain, Manufacturing, or Customer Satisfaction.
• 5+ years of supervisory or managerial experience.
• Ability to travel 50-75% during the first 9-12 months to support product line relocation and project execution activities.
• Ability to be located in Portland, Oregon for approximately 75% of 2026 and Q1 of 2027 to support the product line transfer to Fairfield, OH.
• Strong project execution skills with the ability to drive deliverables, manage priorities, and support cross-functional alignment.
• Expert knowledge of Quality Management Systems, including ISO9001, ISO9002, and ISO14001, with the ability to conduct internal IMS audits.
• Working knowledge of Lean Manufacturing concepts and tools, including Lean Six Sigma, Poka-Yoke, 8D, DOE, PFMEA/DFMEA, DMAIC, control plans, and standard work.
• Familiarity with applicable statutory and regulatory standards, including ANSI, NEMA, and IEC.
• Prior experience leading internal audits.
• Green Belt or Black Belt certification.
• Knowledge of low and high voltage electrical gear.
• Experience using digital quality platforms.
• Six Sigma certification or Project Management certification.
• SAP experience.
Bring your customer advocacy expertise to a team that's ready to make a difference - apply today!
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
For this U.S. based position, the expected pay range is USD 117,600 - USD 176,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
During the first 9-12 months, this role will require approximately 50-75% travel, with the primary focus centered on supporting the relocation of a product line to the Fairfield, OH site. The role is expected to be located in Portland, Oregon for approximately 75% of 2026 and Q1 of 2027 to help facilitate the transition, support project execution, and ensure the successful transfer of quality processes and operational readiness requirements.
During this project phase, the CS&Q Manager will play a critical role in creating, aligning, and standardizing quality processes, standard work, PFMEA gap closure actions, control plans, and other key quality deliverables required to support a successful product line relocation. Once the relocation project is complete, the role will transition back into a standard Quality Manager and Customer Satisfaction leadership role for the Fairfield site, and travel will be minimal.
What will you do?
• Product Line Relocation & Project Support
• Support the relocation of a product line to the Fairfield, OH facility, with significant onsite engagement in Portland, Oregon during the project phase.
• Partner cross-functionally with Operations, Engineering, Supply Chain, Manufacturing, Quality, and site leadership teams to ensure project deliverables are completed on time and aligned with business expectations.
• Create, review, and standardize quality processes, procedures, and standard work required to support the successful transfer of production.
• Lead and support PFMEA reviews, gap closure actions, control plan development, process validation, and quality readiness activities.
• Ensure quality risks are identified, escalated, and addressed proactively throughout the relocation project.
• Drive key project deliverables tied to quality, customer satisfaction, operational readiness, and production launch requirements.
• Support the transition from project execution into sustainable day-to-day quality management once the product line is fully relocated and stabilized.
• Customer Experience & Quality Leadership
• Lead Quality and Customer Experience for the manufacturing of LV power system equipment.
• Manage, coach, and develop a team of quality engineers.
• Serve as the Voice of the Customer, ensuring customer needs and feedback influence decisions, priorities, and improvement actions.
• Customer Centricity
• Promote a customer-first mindset across the entity.
• Drive actions that improve customer satisfaction and achieve quality goals.
• Represent customer feedback in internal forums and decision processes, including Schneider Performance System.
• Quality Excellence
• Lead Quality and Customer Satisfaction processes, including Issue to Prevention.
• Drive quality excellence across the full manufacturing chain, including suppliers, stamping, molding, automated assembly, receiving, packing, and returns.
• Implement and sustain key quality methodologies, including 8D, Lean Six Sigma, SPS, PFMEA, control plans, and other continuous improvement tools.
• Quality Systems
• Implement Schneider Electric's quality policy and define CS&Q roles, targets, and objectives for the entity.
• Ensure compliance with global directives and quality standards.
• Manage and maintain the site's Quality Management System, including ISO requirements.
• Network across CS&Q teams to share needs, align practices, and capitalize on best-in-class standards.
• Ensure the CS&Q team maintains the appropriate level of competency and skill.
Who does it report to?
Plant Manager
What qualifications will make you successful?
• Bachelor's Degree in Mechanical, Industrial, Electrical, or related Engineering field is required.
• 5+ years of experience in Quality, Supply Chain, Manufacturing, or Customer Satisfaction.
• 5+ years of supervisory or managerial experience.
• Ability to travel 50-75% during the first 9-12 months to support product line relocation and project execution activities.
• Ability to be located in Portland, Oregon for approximately 75% of 2026 and Q1 of 2027 to support the product line transfer to Fairfield, OH.
• Strong project execution skills with the ability to drive deliverables, manage priorities, and support cross-functional alignment.
• Expert knowledge of Quality Management Systems, including ISO9001, ISO9002, and ISO14001, with the ability to conduct internal IMS audits.
• Working knowledge of Lean Manufacturing concepts and tools, including Lean Six Sigma, Poka-Yoke, 8D, DOE, PFMEA/DFMEA, DMAIC, control plans, and standard work.
• Familiarity with applicable statutory and regulatory standards, including ANSI, NEMA, and IEC.
• Prior experience leading internal audits.
• Green Belt or Black Belt certification.
• Knowledge of low and high voltage electrical gear.
• Experience using digital quality platforms.
• Six Sigma certification or Project Management certification.
• SAP experience.
Bring your customer advocacy expertise to a team that's ready to make a difference - apply today!
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
For this U.S. based position, the expected pay range is USD 117,600 - USD 176,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
